Privacy Policy

At Mash Media we are dedicated to protecting your privacy.

This policy explains why we collect personal information about you, how we use it and how we keep it safe.

We will update this policy from time to time so do check back for updates.

If you have any questions or concerns regarding this policy or our data practices, please email the DPO on This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on 0208 481 1128.

 

Who are we?

Mash Media is a magazine publisher and event organiser specifically for the events industry. We produce five magazines (Exhibition News, Conference News, Access All Areas, Exhibition World and Conference & Meetings World) and run a large number of events including International Confex, Confex Future Focus, The Event Production Show, The PA Show and The Festival & Outdoor Event Show.

What Information will we collect
In order for Mash Media to run its events and magazine subscriptions smoothly and efficiently, we need to collect and process an amount of data about you. This data we collect is listed below

Contact Information
Mash Media will collect name email address and contact information in order to send transaction emails for subscriptions and events and in addition marketing material which you have chosen to receive from Mash Media

Question and Answer Data
When you register for any of the events which are operated by Mash Media, Mash will collect your answers to a selection of questions which are pertinent to the event.

Order Information
If you are required to purchase a subscription or make an event booking, Mash Media will need to collect and process billing information in order to complete these transactions

Payment Checking data
Mash Media does not handle your card details but will receive tokenised responses from your card issuer which may reveal fraudulent or declined transactions.

System information
while using our services your IP address will be disclosed to our systems and retained in activity logs.

Communications
We will keep a record of all communication which is sent to you from both our subscription services and event registration systems. We may also retain information about communications which have been set to you from services such as the event meetings tool.

Attendance
If you attend an event which is operated by Mash Media your attendance capacity (Visitor, Exhibitor etc) and the time at which you entered the event will be processed by Mash Media.

How is your information used?
The information provided to us while using our systems is used solely for the purpose of facilitating the running of that service. Your data may also be used in order for us to analyse trends and statistics to enable us to improve our service to you. Unless you have instructed us otherwise, we will be in touch from time to time to make sure your information and preferences are correct.

Who has access to your information?
Mash Media does not share your data with anyone who does not need it in order to facilitate the services we are delivering to you. Mash Media uses a number of third parties in order to provide you the best possible experience and undertakes all relevant checks and due diligence to ensure that your data will be processed in full accordance with the law.

Is my data shared?
Your data will be shared with a number of parties which are required in order to fulfil your expectation of our services. For example, your name and address details will be shared with our mailing provider in order to fulfil magazine subscriptions in the post, or our registration provider will collect relevant event and attendance data on our behalf. If you would like to know more information about the parties which we use for these purposes, please use the contact information below.

We may also share your data with parties which are directly related to a service which you have taken out with Mash Media or are deemed to be of interest to you based on information that you have provided us. You can manage these communication preferences at any time by visiting our [preference centre] or by using the contact information below.

Our websites & use of cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Contact and Complaints

If you’d like to make a complaint, would like more information about this privacy notice or simply just see what we have stored about you, email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0208 481 1128.