Putting People First: JET Wins Customer Experience Award at the Confex Supplier Awards

For us, winning Customer Experience feels like recognition of something we’ve been building for over 30 years – a team and a culture genuinely focused on supporting event organisers through the stressful bits.

We know it’s easy to say you put customers first. Every company claims it. The difference is what happens when the pressure’s on.

We’ve worked with associations running their first large-scale event that needed custom registration systems built from scratch. We’ve supported major trade shows, managing hundreds of exhibitors who needed real-time data to prove value to sponsors. We’ve handled conference events where thousands of visitors needed badging quickly without queues forming.

In each case, what mattered wasn’t just the technology. It was understanding what the organiser was actually trying to achieve and making sure our systems and team supported those goals.

Sometimes that means building features that aren’t standard. Sometimes it means staying on-site longer than planned because things have changed. Sometimes it’s just being responsive in the lead-up so organisers don’t feel like they’re chasing us for answers.

The through-line is always the same – we’re successful when you’re successful. Your event going smoothly is our metric for whether we’ve done our job properly.