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| IET Venues | 11 Jan 2011 |
IET Venues ranked top event venue provider in the UK
Service focus differentiates brand in an industry increasingly competitive on price
London, 11 January 2011: IET Venues, the premier family of venues across the UK, today announces that it has been named as the number one UK venue brand in the 2010 BDRC Continental VenueVerdict Awards in its first year in the programme, reinforcing the success of the brand’s commitment to providing excellent service while still being competitive on price.
Recent research from IET Venues revealed that 51 per cent of event organisers now consider cost and value for money to be the deciding factor when booking an event and IET Venues has taken a number of actions throughout the last year to meet customers cost requirements while still providing the highest level of service to both organisers and attendees. This has included venue refurbishments, hiring new dedicated customer service staff, reducing rates to absorb the VAT increase and providing virtual 360 venue tours online.
These measures, coupled with attentive at and post-event service has led to all three IET Venues – IET London: Savoy Place, IET Birmingham: Austin Court and IET Glasgow: Teacher Building – achieving ‘Gold Standard’ accreditation by receiving average scores of 90 per cent or more across the year. With no other brand featuring as many venues at this level, IET Venues has also achieved the ‘Gold Standard Brand Award’.
“We are delighted that IET Venues has been ranked as the number one venues brand in 2010 in BDRC’s VenueVerdict Awards” says Anna Clover, Venue and Facilities Manager, IET Venues. “These accolades are a real testament to the excellent service that our venue staff provide and it re-emphasises our ability to offer a tailored service that suits each of our customers’ unique needs.”
Now in its fifth year, the VenueVerdict programme currently includes over 200 UK conference venues and hotels with the 2010 winners determined by almost 17,500 customer feedback surveys from across the membership. IET Venues demonstrated its ability to offer exceptional and unique facilities that are adaptable to any type of event and a bespoke quality of service that drove high levels of customer satisfaction.
-ENDS-
For more information, please contact:
Jon White / Anne Ligory
Rocket Communications
+44 (0) 8453 707 024
iet@rocketcomms.net
About IET Venues
The IET Venues Group is made up of 3 conference and events venues in city-centre locations across the UK – IET London: Savoy Place, IET Glasgow: Teacher Building and IET Birmingham: Austin Court. Each venue boasts a tiered lecture theatre, built-in technology with onsite support and bespoke options, free Wi-Fi throughout, catering options from fork buffets to fine dining and an experienced events team that organise and hold over 10,000 events per year. Each venue has 15-18 meeting spaces of varying sizes, which are adaptable and versatile to any event set-up with bespoke, transparent packages also available. IET London: Savoy Place and IET Birmingham: Austin Court also benefit from waterside locations and hold full licences for weddings, partnership ceremonies and receptions.
For more information, please visit: http://www.ietvenues.co.uk
IET Venues is part of IET Services Limited – a trading subsidiary of the Institution of Engineering and Technology, which is a registered charity in England, Scotland and Wales with over 150,000 members worldwide.
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